Platform Capabilities

Everything Your Business Needs. Nothing It Doesn't.

Built specifically for UK trades and service businesses. Every feature solves a real problem — missed calls, no-shows, admin overhead, and lost revenue.

Digital connectivity threads representing Arisa's smart multi-channel communication system

Multi-Channel Communication

Voice calls, SMS, WhatsApp, and Facebook Messenger — all handled from one platform. Every enquiry is captured, transcribed, and logged automatically.

Inbound call answering with natural AI voice
SMS auto-reply and conversation threading
WhatsApp Business integration
Facebook Messenger bot support

Smart Booking System

Real-time calendar sync means no double-bookings, no back-and-forth. Customers get instant confirmation with a time that works for everyone.

Google Calendar & Outlook sync
Availability-based scheduling
Instant booking confirmations
Reschedule and cancellation handling

Secure Deposit Payments

Reduce no-shows by collecting deposits upfront. Secure Stripe payment links are sent automatically — bookings confirm only after payment.

Stripe-powered secure payments
Automatic payment link generation
Booking confirmed only after payment
Full payment history and receipts

Automated Reminders

Cut no-shows dramatically with automated reminders sent 24 hours and 1 hour before every appointment, via SMS or WhatsApp.

24-hour advance reminder
1-hour advance reminder
Customisable message templates
SMS and WhatsApp delivery

GDPR & Compliance Built In

Auto-handle STOP and UNSUBSCRIBE requests. All data hosted in the UK and handled with GDPR awareness — no data leaves British shores.

Automatic opt-out processing
UK-hosted data centres
Full audit trail and data export

Owner Dashboard

See everything in real time — calls answered, jobs booked, revenue captured, and customer activity logs. All from your phone or desktop.

Live call and booking feed
Revenue tracking and reports
Customer interaction history
Export data at any time

Urgent Escalation

Emergency calls aren't left to voicemail. Arisa detects urgency and transfers the call directly to your mobile with a priority alert.

AI-powered urgency detection
Direct call transfer to your phone
Push notification alerts
Configurable escalation rules

Follow-Up Automation

After every job, Arisa sends a thank-you message and can request a review — building your online reputation on autopilot.

Post-job thank you messages
Review request automation
Re-engagement for repeat customers
Customisable follow-up sequences

Returning-Caller Memory

Arisa remembers callers and past contacts across every call and channel, so a returning customer gets a warm welcome back instead of starting from scratch.

Caller history across phone, SMS, WhatsApp & Messenger
Recognises returning customers by number
Warm welcome-back greetings
Continues past conversations seamlessly

Real-Time Sentiment Detection

Every call and message is read for tone, and if a caller sounds frustrated the business owner is alerted immediately so they can step in before a customer is lost.

Live tone analysis on every interaction
Instant alert on frustrated or upset callers
Owner notified by push and dashboard
Step in before the relationship breaks

AI Call Quality Scoring

Every completed call is automatically graded on resolution, tone, accuracy and efficiency — with an alert to the owner if a call scores low, so quality issues get caught, not missed.

Auto-scoring on resolution, tone, accuracy & efficiency
Low-score alerts sent straight to the owner
Spot coaching opportunities at a glance
Trends tracked over time in your dashboard

Cross-Channel Context Continuity

A customer who calls and then texts — or vice versa — never has to repeat themselves, because Arisa carries the full context across every channel.

Shared conversation memory across channels
Phone, SMS, WhatsApp & Messenger linked
No re-explaining for the customer
One continuous thread per contact

Self-Learning Knowledge Base

When Arisa can't confidently answer a question, it drafts a candidate answer from your real business info — and once approved, it's used automatically in future conversations, so the assistant keeps improving without manual retraining.

Auto-drafts answers from your business info
Owner approves before it goes live
Approved answers reused automatically next time
Keeps getting smarter with no manual retraining

See It in Action

Book a free demo and we'll show you exactly how Arisa works for your trade.

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