Terms of Service
Last updated: July 2026
1. Service Description
ARISA AI Systems Ltd provides AI-powered receptionist and booking automation services for UK trades and local service businesses. Our service includes call answering, booking management, payment collection, and automated communications through various channels.
2. Subscription & Billing
Services are provided on a monthly rolling basis. Prices are as displayed on our pricing page at the time of sign-up. A one-off setup fee of £99 is charged at activation. Monthly fees are billed in advance. You may cancel at any time with no penalty — your service will continue until the end of the current billing period.
3. Your Responsibilities
You are responsible for: providing accurate business information for AI training, ensuring your use of the service complies with applicable laws, maintaining the security of your account credentials, and promptly reporting any issues or unauthorised access.
4. Service Availability
We aim for 99.9% uptime for our AI receptionist service. We will notify you in advance of any planned maintenance. We are not liable for service interruptions caused by factors outside our reasonable control.
5. Limitation of Liability
Our total liability to you for any claims arising from the use of our service is limited to the fees you have paid in the 12 months preceding the claim. We are not liable for indirect, consequential, or special damages.
6. Cancellation
You may cancel your subscription at any time by contacting us at hello@arisaai.co.uk or through your dashboard. Upon cancellation, your service will remain active until the end of the current billing period. Setup fees are non-refundable.
7. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.